These terms govern your use of operatorexecutive.com and any product you buy from Operator Executive. By using the site or buying, you agree to them.
Operator Executive is a trading name of Healtheguru Pty Ltd, of 168 Queenscliff Road, Queenscliff NSW 2096, Australia ("we", "us", "our"). Contact: info@operatorexecutive.com.
By browsing operatorexecutive.com, joining our email list, downloading a free resource or placing an order, you accept these terms and our Privacy Policy. If you do not agree, do not use the site or buy our products.
Our products are designed for adults. You must be 18 or older to buy or use them. By ordering, you confirm that the payment details you provide are yours or that you are authorised to use them.
Our products are educational performance protocols. They are not medical advice, diagnosis, treatment, therapy or a substitute for care from a qualified health professional. We are not your doctor, psychologist or psychiatrist, and buying a product does not create a clinical relationship.
If you have, or think you may have, an anxiety disorder, depression, a sleep disorder or any other medical or mental-health condition, speak to a qualified professional before using our protocols. Do not stop, start or change any medication based on our content.
If you are in crisis or thinking about harming yourself, stop and get help now. In Australia call 000 or Lifeline on 13 11 14. In the United States call 911 or call or text 988. Elsewhere, contact your local emergency number.
Some protocols involve breathing techniques, cold-water exposure and other physical practices. Do not use them without medical clearance if you have a heart condition, high or low blood pressure, a respiratory condition, Raynaud's, epilepsy, are pregnant, or have any condition that physical stress could aggravate. Stop immediately if you feel dizzy, faint, short of breath or unwell.
Results vary. We do not guarantee any particular outcome for your performance, sleep, symptoms, career or income. Any examples or testimonials reflect individual experiences and are not typical or promised results. You are responsible for how you apply the content.
Our products are digital downloads, delivered as PDF files by email and/or a download link straight after payment. Nothing is shipped. If you have not received your product within 24 hours, check your spam folder, then email us and we will resend it.
We may update a product's content to improve or correct it. You will keep access to the version you bought.
Prices are shown at checkout in US dollars (USD) and include any GST that applies. Your bank may charge currency conversion or international transaction fees; these are outside our control.
Payments are processed securely by Stripe through our checkout provider. We do not see or store your full card number. All products are one-off purchases unless the checkout page clearly states otherwise. We do not charge recurring subscriptions without your express agreement.
During checkout you may be offered an additional product (an "order bump") or, after purchase, a further offer on a separate page (an "upsell" or "downsell"). Each offer shows its price before you accept. If you click to accept, you authorise us to charge that amount to the payment method you just used, without re-entering your details. Declining an offer does not affect your original order.
7-day money-back guarantee. If you are not satisfied with a paid product, email info@operatorexecutive.com within 7 days of purchase with your order email address. We will refund the purchase price of that product to your original payment method, usually within 5–10 business days. You do not need to give a reason. Each product is assessed separately, so you can refund one item from an order and keep the others.
We may decline a guarantee claim where there is clear abuse, such as repeated buy-and-refund patterns or sharing the product before requesting a refund.
Your rights under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights, including your right to a remedy if a product is faulty, not as described or not fit for its stated purpose. If you are outside Australia, you may also have rights under your local consumer laws that these terms do not exclude.
If you see a charge you do not recognise, contact us before disputing it with your bank so we can resolve it quickly.
When you buy a product, we grant you a personal, non-exclusive, non-transferable licence to download, print and use it for your own use. You may not:
For team or organisational use, contact us about a group licence.
All content on the site and in our products — text, protocols, frameworks, trackers, designs, images and the Operator Executive name and branding — is owned by or licensed to us and protected by copyright and other laws. Nothing in these terms transfers ownership to you.
You agree not to misuse the site, including by attempting to gain unauthorised access, interfering with its operation, scraping content, or using it for any unlawful purpose. We may suspend access or cancel orders where we reasonably suspect fraud or a breach of these terms.
When you download a free resource or buy a product, we send you the product and related transactional emails. With your consent, we also send emails about our protocols and offers. Every marketing email includes an unsubscribe link, and we action unsubscribe requests within 5 business days.
To the extent permitted by law, including the Australian Consumer Law:
Nothing in this section excludes liability that cannot lawfully be excluded, or limits your consumer guarantee rights.
The site uses third-party services (including our checkout, payment and email providers) and may link to other websites. We are not responsible for third-party content or practices, and their own terms apply to your use of them.
We may update these terms from time to time, for example to reflect new products or changes in law. The version published on the site when you place an order applies to that order. Material changes will be shown with a new "last updated" date.
These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of its courts. If you are a consumer in another country, this does not remove protections that your local law gives you.
Healtheguru Pty Ltd trading as Operator Executive
168 Queenscliff Road, Queenscliff NSW 2096, Australia
Email: info@operatorexecutive.com
We aim to reply within 1 business day.