This policy explains how Operator Executive collects, uses, shares and protects your personal information, and the choices you have. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Operator Executive is a trading name of Healtheguru Pty Ltd, 168 Queenscliff Road, Queenscliff NSW 2096, Australia ("we", "us", "our"). Privacy contact: info@operatorexecutive.com.
| Type | Examples | When |
|---|---|---|
| Identity and contact | Name, email address, country | Downloading a free resource, joining our list, buying |
| Order details | Products bought, order value, date, billing address | Checkout |
| Payment | Card type and last four digits only | Checkout (full card details go to Stripe, not us) |
| Communications | Emails you send us, survey or quiz answers | When you contact us or complete a form |
| Technical and usage | IP address, device and browser, pages viewed, referring site, email opens and clicks | Automatically, via cookies and our website and email system |
You can browse the site without telling us who you are. We need your name and email to deliver a product.
Mostly directly from you, through our forms and checkout. We also collect it automatically through cookies and similar tools, and from our service providers — for example, a payment confirmation from Stripe.
We do not ask for medical records or diagnoses. Some forms, quizzes or emails may invite you to describe symptoms such as sleep disruption, stress or anxiety. That is health information, which the law treats as sensitive. We collect it only with your consent, use it only to tailor the content and offers we send you, never sell it, and never share it with advertising platforms. Please do not send us detailed medical information.
We send marketing emails only where you have consented, for example by opting in to receive a free resource. Every email identifies us and includes a one-click unsubscribe link. We action unsubscribes within 5 business days. Transactional emails about an order you placed may still be sent after you unsubscribe.
We use cookies and similar technologies for three purposes:
We do not send Meta the content of any form you fill in, any answers about your sleep, stress or symptoms, or any other health information.
You can block or delete cookies in your browser settings, and you can control how Meta uses your information for ads in your Facebook or Instagram ad preferences. Blocking essential cookies may stop checkout from working.
We do not sell your personal information. We share it only with service providers who help us run the business, and only as needed for that purpose:
| Provider | Purpose | Location |
|---|---|---|
| ClickFunnels | Website, funnels, checkout, email delivery | United States |
| Stripe | Payment processing | United States and other countries |
| Meta Platforms | Measuring and improving our advertising (Meta Pixel) | United States and other countries |
| Our accountant and bookkeeping provider | Tax and accounting | Australia |
We may also disclose information where required or authorised by law, to protect our legal rights, or to a buyer if our business is sold (in which case this policy continues to apply).
Most of our service providers store data outside Australia, mainly in the United States. We take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles, including by using established providers bound by their own privacy and security commitments.
We do not use automated systems to make decisions that significantly affect your rights or interests. Our email system may automatically choose which content or offer to send you based on what you have downloaded, bought or clicked; this does not affect your access to any product or your legal rights.
We use reputable providers with encryption in transit, restrict access to personal information to people who need it, and use strong passwords and two-factor authentication on our accounts. No system is completely secure. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.
We keep order and payment records for at least 5 years to meet Australian tax obligations. We keep marketing data until you unsubscribe or ask us to delete it, then remove or de-identify it within a reasonable time unless the law requires us to keep it.
You can ask to access the personal information we hold about you, correct it, or delete it. You can withdraw consent to marketing at any time. Email info@operatorexecutive.com; we will respond within 30 days. We may need to verify your identity first.
If you are in the European Union or United Kingdom, you also have rights to restrict or object to processing, to data portability, and to complain to your local data protection authority. We rely on your consent (marketing, health information), performance of a contract (orders) and our legitimate interests (site security and improvement). If you are in a US state with a consumer privacy law, you may have similar rights to know, correct and delete; contact us to exercise them. We do not sell personal information. We use the Meta Pixel (see section 7), which some US state laws treat as "sharing" personal information for cross-context behavioural advertising. You can opt out by emailing info@operatorexecutive.com with the subject "Do not share", by adjusting your Meta ad preferences, or by blocking cookies in your browser.
Our site and products are for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has given us their details, contact us and we will delete them.
If you have a privacy concern, email info@operatorexecutive.com first. We will respond within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
We may update this policy. The current version is always on this page with its "last updated" date. Material changes will be notified by email where appropriate.
Healtheguru Pty Ltd trading as Operator Executive
168 Queenscliff Road, Queenscliff NSW 2096, Australia
Email: info@operatorexecutive.com